General cancellation & payment conditions
General cancellation & payment conditions
Cancellation conditions:
Our prices can be cancelled or changed free of charge for direct bookings up to 48 hours before arrival.
After this time, 100% of the total amount is due, as well as in the event of a no-show on the day of arrival.
Terms of payment:
The credit card provided will be charged AUTOMATICALLY 48 hours before arrival with the total amount (overnight stays).
The following rates and seasons are excluded from the above regulation:
1. EXCEPTION RATES:
NON-REFUNDABLE RATE | NON-REFUNDABLE RATE | NICHT REFUNDIERBARE RATE
- - Non cancellable rate
- - No refund of the total booking amount (overnight stays) from the time of booking completion
Terms of payment:
- The credit card provided by the guest will be charged when the booking is finalised. The amount will not be refunded from this point onwards.
2. EXCEPTION SEASONS
MAIN SEASON:for the following dates, free cancellation is only possible up to 14 days before arrival. The exact dates are always displayed for the current & coming booking year.
ADVENT WEEKENDS
29.11.-01.12.24
06.12.-08.12.24
13.12.-15.12.24
20.12.-22.12.24
CHRISTMAS HOLIDAYS
22.12.2023 bis 03.01.2024
EASTER FESTIVAL
23.03.24 – 01.04.24
EXCEPTION SUMMER FESTIVAL SEASON
SUMMER FESTIVAL
19.07. – 31.08.2024
Cancellation conditions:
- - Free cancellation possible until 31.03.2024
- - Cancellation free of charge up to 4 weeks before arrival with retention of the 20% deposit mentioned below.
- - From 4 weeks before arrival, the total booking amount (100%) minus the deposit will be charged to your credit card and will not be refunded.
Terms of payment:
- - 20% of the total amount is due by 31.03.2024