General cancellation & payment conditions

General cancellation & payment conditions

Cancellation conditions: 

Our prices can be cancelled or changed free of charge for direct bookings up to 48 hours before arrival.

After this time, 100% of the total amount is due, as well as in the event of a no-show on the day of arrival.

Terms of payment: 

The credit card provided will be charged AUTOMATICALLY 48 hours before arrival with the total amount (overnight stays).

The following rates and seasons are excluded from the above regulation:

  1. 1. EXCEPTION RATES:
    NON-REFUNDABLE RATE | NON-REFUNDABLE RATE | NICHT REFUNDIERBARE RATE

  • - Non cancellable rate
  • - No refund of the total booking amount (overnight stays) from the time of booking completion 

Terms of payment: 

  • The credit card provided by the guest will be charged when the booking is finalised. The amount will not be refunded from this point onwards.
  1. 2. EXCEPTION SEASONS
    MAIN SEASON:

     for the following dates, free cancellation is only possible up to 14 days before arrival. The exact dates are always displayed for the current & coming booking year.

ADVENT WEEKENDS

29.11.-01.12.24

06.12.-08.12.24

13.12.-15.12.24

20.12.-22.12.24

CHRISTMAS HOLIDAYS

22.12.2023 bis 03.01.2024

EASTER FESTIVAL

23.03.24 – 01.04.24

EXCEPTION SUMMER FESTIVAL SEASON 

SUMMER FESTIVAL

19.07. – 31.08.2024

Cancellation conditions:

  • - Free cancellation possible until 31.03.2024
  • - Cancellation free of charge up to 4 weeks before arrival with retention of the 20% deposit mentioned below.
  • - From 4 weeks before arrival, the total booking amount (100%) minus the deposit will be charged to your credit card and will not be refunded.

Terms of payment: 

  • - 20% of the total amount is due by 31.03.2024